FAQ

How often is my site monitored?
Your website is monitored 24 hours, 7 days a week every 4 to 6 hours. This is done all year round.
How long does it take to clean my site?
In most cases, it typically takes about 5 hours. Not every case is the same. It depends on the malware and environment.
What if my site is already infected?
It doesn’t matter if your site is already infected or you are just taking preventative measures, we are still here to help!
Is the cleanup one time?
We clean up your site as often as required. If you want to do it once off, just choose one of our plans.
What if my website is infected again?
It does happen. If it happens again, we’ll look at your code to see if it’s up to date, your file permission, and give you advice on how to reduce your risk. We’ll clean as many times as required.
Can I upgrade my plan anytime?
You can upgrade anytime you want. You only pay the difference.
What is removed from the blacklist?
Blacklist is removed from authorities such as:

  • Avira
  • Norton
  • AVG
  • Google Phish Tank (to do with Phishing)
  • McAfee SiteAdvisor
  • and more…

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